Description
Effective Conflict Resolution in the Workplace
Workplace conflict costs UK businesses an estimated £33 billion annually, with up to 20% of a leader’s time spent managing disputes. The intangible costs are even more damaging—lower morale, reduced motivation, and weakened teamwork. This course is designed to help managers and leaders understand the causes and effects of workplace conflict, while providing effective strategies to resolve and even prevent conflict from escalating.
The course will guide you through what constitutes workplace conflict, the common causes, and the potential negative impact on the workforce. It will then focus on conflict resolution techniques that can be applied at various stages of conflict development. You’ll also learn how well-managed conflict can lead to positive outcomes—such as increased trust, better teamwork, and an environment where differing opinions are embraced, not shut down.
Learning Objectives
By the end of this course, you will be able to:
- Understand what constitutes workplace conflict and its common causes.
- Recognize the stages of conflict escalation and how to intervene effectively.
- Apply conflict resolution techniques at any stage of conflict, from early signs to resolution.
- Leverage positive conflict management to foster trust, creativity, and teamwork within your team.
- Create an environment where diverse perspectives are welcomed, leading to better collaboration and compromise.
Target Audience
This course is aimed at supervisors, managers, and leaders at all levels who want to develop or enhance their conflict resolution skills. It is particularly beneficial for those who are new to leadership roles or those who want to refresh their conflict management techniques. The course can be tailored for individual learners or used to train entire management teams within an organisation, ensuring consistent approaches across the board.
Advantages
Unresolved conflict can negatively impact team morale, productivity, and ultimately a company’s profitability. By learning proven conflict resolution techniques and taking a proactive approach to managing disputes, you can create a healthier, more collaborative work environment. This course will equip you with the tools to not only resolve conflicts, but to turn them into opportunities for growth and improved team dynamics.
Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off.
It does not account in any way for loading time or thinking time on the questions).